Refund & Cancellation Policy

01

Free trial

Trial access is intended to help businesses evaluate RaziCloud before choosing a paid plan. Trial features and limits may vary by plan configuration.

02

Online payments

When online payments are enabled, subscription activation depends on successful payment gateway order creation, payment capture and signature verification.

03

Manual approvals

When online payments are disabled, businesses may submit a subscription request. Admin approval is required before the selected plan becomes active.

04

Cancellations

Customers may request cancellation or non-renewal by contacting support before the next billing cycle. Access may continue until the paid period ends unless otherwise agreed.

05

Refund review

Refunds are reviewed case by case for duplicate charges, failed activation or billing errors. Approved refunds are processed through the original payment method where possible.

06

Contact

Billing and refund requests can be sent to support@razicloud.com with workspace name, invoice/payment reference and reason.